Frequently asked questions

Complete the account form with accurate contact details. A manager explains activation and verification before you decide whether to fund.

No professional experience is required, but you need to understand that loss is possible. Use the learning pages and ask questions before setting an amount.

The website is responsive on supported browsers. For sensitive account work, use a current device you control and avoid public networks.

Account levels do not carry a monthly platform fee in the published schedule. Transaction, spread, conversion or provider costs may still apply.

No. Results depend on markets, configuration, liquidity and other risks, and the invested amount can be lost.

The system can continuously scan supported market data and apply configured monitoring or strategy rules. The user remains responsible for settings and decisions.

Yes, supported alert preferences can be adjusted. Keep important security notices enabled.

No. Controls may reduce exposure or pause activity in some conditions, but cannot remove sudden movement.

It is the difference between the expected and executed price. It can widen when liquidity is limited.

Use a unique password, multi-factor authentication and device review. Never share one-time codes.

The arrangement depends on the provider shown during onboarding. Request current entity and custody details before funding.

Pause the affected function if possible, record what you observed and contact support with timestamps and screenshots that contain no secrets.

Email [email protected] from a trusted device and preserve the message. Do not continue interacting with the sender.

Typical timing ranges from within 24 hours to five business days after required checks, depending on method.

Identity changes, destination mismatches, disputed funding or unusual activity can require additional review.